Friday, 30 March 2012

Champagne tastes better on beer money.

A collaborative tale of the adventures of little Katie and little Dunx

We officially decided to go to Malaysia a mere month before the race. After much number crunching and calculating we eventually worked out that it was actually possible to leave at such short notice but that it would require us to engage in a bizarre practice known as budgeting. Finance has never been one of my fortes, but compared to Kate I am basically Warren Buffet! The thought of a whole month without cafe Lattes and glasses of Bordeaux was a positively terrifying prospect, but watching  a formula one car live has been on both of our to-do lists for a very long time and the opportunity to go to a race was well worth a few quiet nights at home. To fully understand the significance of formula one you must cast your mind back many years, (many many years in my case) to a time when Kate and Duncan were little Katie and little Dunx.

A long time ago in a magical harbour city with red roofed houses and tree lined streets, a little girl joined her dad on the couch to see what he was watching on television. To her amazement she saw brightly coloured cars flying round a winding track at impossible speeds, the enthusiastic yells of Murray Walker spurring them on. Little Katie was instantly hooked. Whilst most girls were combing Barbie's hair, honing their nurturing instincts on creepy eyed self wetting dolls and collecting stickers little Katie was completely enthralled by the glamorous locations, the speed and the manic noise of formula 1. Sunday after Sunday was spent with her dad watching this wonderful newfound sporting passion and as she watched and understood she began to realise that one driver in particular was being selfish and not sharing first place with anyone. "This isn't fair" she thought and swore to herself that one day she would go to a race with the sole purpose of watching Herr Schumacher crash.

Unbeknown to her, at the same time, in the land half way between the harbour and the great dragon mountains a little boy was also sitting with his dad watching the wonderful cars go round. Little Dunx had always walked to his own beat and for some inexplicable reason had always preferred baddies over the good guys, perhaps it was their cool British accents and  stylish wardrobes that topped the wise cracking, vest wearing goodies or perhaps it was a deep psychological defect that would later manifest into desire to declare a jihad on bad service, anyway to little Dunx Star Wars was a tragic tale about the demise of a stylish hero called Lord Vader at the hands of the evil Puke Skywalker, Skeletor and his lovable band of brave warriors, the rightful rulers of Fantasia, were always being deceived by the cretin He-Man in his ghastly furry Speedo and, to little Dunx, Schummi with his win at all cost attitude and his humourless Prussian efficiency, was the best thing to come out of the early nineties (Culture Beats Mr. Vain a very close second). He vowed one day to watch the terrific Teuton in action. So whilst other little boys were pulling the heads off Barbies and were obsessed with sports cars, little dunx was, well doing the exact same! But he too made a vow, he swore to himself that one day he would go to a race with the sole purpose of watching Herr Schumacher win.

Years later the little girl now grown into an elegant (???) young lady and the little boy now a man (physically but not mentally) met for the first time, this mutual passion for the sport and contradictory views of a single driver brought them together. Had it not been for that first conversation about F1, all of the other "things in common" may never have emerged – a love of rock music, a respect for crocodiles and an unrelenting hatred of Julia Roberts movies. Two and a half years after the initial meeting and many, many adventures later, the two finally decided that it was time to see a race for real.

Thankfully March was  good month for television as there was really exciting six nations rugby to watch and for once, after decades of disappointment with the sharks, the team I was backing actually won! Then came the Australian grand prix and the strange realisation that in a few short days we would be at  race for real. With sound advice from a website written by a ground hornbill called Suze Orman the budget was well on track. It was at this point that Kate, obviously suffering from severe spending withdrawals, sudden declared that we needed new luggage for our trip. Through adorable persuasion and  with delicate tilting of her little nose Katie was able to persuade scrooge to purchase new luggage. Of course this was aided by the fact that in Nam you can buy a Louis Vuitton rip off for under five bucks.  The reasoning behind the new luggage was sensible, in my opinion, as the only bags we had were backpacks or massive bags that we managed to fit our entire lives into for the trip to 'Nam. Off we went to the luggage shop where a nifty overnight bag was purchased for about the same price as a 2 litre bottle of milk in SA. In the shop the urge to spend money overwhelmed me so much that I insisted on getting a new backpack too. The reason – our current backpacks were "too big and made us look like foreigners".

Once the luggage scenario was sorted, another idea sprung to my mind. Malaysia is 4 degrees north of the equator so we would be in sun for three full days and getting sunburnt on top of a sunburn is not a pleasant experience, especially when Shylock had rationed our sunscreen. Very intelligently, I decided that sunhats were in order, lucky for me VN is full of hat shops as the Vietnamese are positively vampire-ish in their fear of the sun. I walked into a shop, dragging Duncan behind me (who was doing the Jack Russel "I don't want to go to the vet" walk) and, having champagne tastes, instantly fell in love with the most expensive hat in the shop. Duncan gave me the head tilted "not this month" look also known as the "you must be freaking crazy" look and I scurried away, soon to return with something equally glamorous but well within the budget. The only problem was that it was made for a Vietnamese sized head, BUT, this being Vietnam and full of industrious people the shop attendant whisked the hat away and returned 4 minutes later with the hat size now suitable for my western head.

The hat Kate bought was the sort of garment the queen would wear to a polo match but she was so chuffed with it and looked so sweet in it that I was glad to go without truffles and saffron for the next few days. When we returned home and began packing it soon became apparent that Kate's hat was so large it would not fit into the newly acquired overnight bag, this bothered me immensely as I knew, being the man, I would have carry the damn thing and feared that everyone would assume that the hat was mine. Let it be noted here that I did ask Duncan if we could take his old larger backpack as well, he then began to ask why we purchased the new back pack in the first place and why I insisted on having a hat deliberately disproportional to the new bag ( I am not a fan of wrinkles was my answer) Duncan then somehow origami folded my lovely new hat into a giant samoosa and shoved it into the overnight bag.

Friday morning eventually arrived and we were up at the crack of dawn, something which we are not used to doing here. After checking in at the airport, Duncan was ever so chivalrous and offered to carry the new backpack for a while. This sounded great to me as I was keen to get the last ciggie in before boarding a plane (a smokers nightmare.) There we were standing outside, getting excited, laughing, chatting and admiring the gorgeous sunrise before us when a loud "SHNAAP" was heard. Both a little worried, ( I instantly checked that my hip was not broken, I am almost thirty now and this is a common occurrence of the elderly) we looked around to eventually discover that the plastic clip holding the strap of the backpack had burst when Duncan had, apparently, flexed his 'pecs' in an ever macho way. I am still convinced that this was a tactical move so that he wouldn't have to carry the bag again. (A tactic known as the "Richard Carter-Brown" after my brother– this move was invented by Richard, the youngest of the Carter-Brown Clan, who being the smallest was always asked to make the family coffee. Fed up with these high percolation expectations Rich decided one day to start making the shittiest cups of coffee ever to be endured by humans. Not wanting to offend the lad we kept our disproval to ourselves but Richards days of being the family coffee boy were over). Whilst slightly annoyed that the one-day old bag was now tied together in a hobo looking way, I was quite chuffed that for once it wasn't my clumsiness that had resulted in something being broken. This mild annoyance vanished when, for the first time in our relationship, I was able to give Duncan the "I told you so" look and casually brought up the fact that I had asked him to bring his backpack too.

Fast forward two hours of turbulence, plastic cutlery and "the exits are being pointed out to you now." And we were finally in Malaysia.

We experienced mild culture shock upon arrival in Malaysia. Everything was so clean, people spoke English and things seemed to be able to work without the constant chaos that we have come to expect. While everything was going smoothly we thought we should take full advantage and go straight to the circuit to collect our tickets. A 5 minute bus ride later and we were presented with a grass bank with the words "Sepang International F1 circuit" sprawled across it. Beautiful. We were expecting to have to queue for about an hour to collect our prized possessions and walked into the office preparing ourselves. However, there were 2 lines for collection. One had about 150 people waiting, and the other had no one in line but two very bored looking people behind the counter. We thought we'd take our chance with the no liner. The man greeted us in a very pompous tone and said that his line was only for people who had booked through F1.com, and that all the other (and I swear he said 'peasants' here) 'people' have to wait in that line, and continued to point with a disgusted face. Good thing we booked through old Liberace's company then. His tone changed, he cracked what appeared to be a smile and presented us with the tickets, lanyards and ear plugs. "Pah, we're not gonna need ear plugs" we thought, and continued on our way.

 

We caught  a bus back to our hotel and managed to see quite a bit of the countryside, we passed through areas that looked similar to Kloof, then an area resembling Port Louis and then just as we were passing through an uglier version of Stanger the bus stopped and were told that this was our destination. We caught a taxi from the bus stop to our hotel and after the wonderful chaos of HCMC we were amazed at how efficient everything was. Our taxi driver was very talkative and friendly and insisted on picking us up and taking us to the circuit the next day at 10am he even quoted us a really good price. The hotel as expected was quite basic, but our check-in was quick and friendly. This general theme of efficiency continued in our bedroom where in keeping with the theme the TV only had three channels (Asian pop, Asian soap opera and Asian home shopping network), the aircon only had one setting (Siberian breeze) and the bathroom was an all in one self cleaning unit (Could be mistaken for a mini bar in a western hotel, see below for description).

After admiring the wonderful view of the parking lot from our window and critiquing the completely mismatched oil painting of an English cottage we decided that a quite visit to the capital was in order and gathered our things to head out to KL. On our way out we noticed a sign on the back of the door with prices for all the items in the bedroom, apparently if we desired we could purchase the curtains, the TV remote and even the oil painting as souvenirs. Despite Kate's begging and pleading for the vanity chair I had to refuse, sadly we just didn't have the budget for it.

Everyone in Malaysia speaks English and Kuala Lumpur is very geared for tourist but despite this it's always easy to get lost in a strange city. Desperate not to miss the last train home we came up with a meeting point in the station if we separated, synchronised out watches and then walked out making a point to memorise the nearest land mark. We stepped out of the station and into the shadow of the Petronas towers. For those that don't know the current tallest twin towers in the world, each tower is higher than Empire State at well over 450 meters and they are visible from basically everywhere. As far as land marks go this one was pretty nifty. KL is wonderful, its clean the people are diverse and impossibly friendly it was completely different to what we have been used to. You can breathe without inhaling 2 stroke fumes for one thing and we were totally baffled by the four way stops, traffic obeying red lights and the lack of scooters on the pavements. Still in Vietnam mode we were jay walking into oncoming traffic, crossing the road without waiting for the lights and smiling when a bus drove past and gave us a lungful of familiar carbon monoxide, my we must have looked like tourists. After walking the city and seeing the sites we went to a pub where I had a giant beer in a frosted glass bigger than my head! On the train back to the hotel with a belly full of German ale and burger king I thought to myself that this day had been pretty special, little did I know how incredible the next day would be.

Saturday morning finally arrived and we were eager to get going. We walked outside expecting to see our new taxi driver friend waiting for us, but no. Eventually 10:20 came around and still no taxi driver so we asked reception to arrange one for us. No problem, the taxi will be outside in 10 minutes. 5 minutes later and who arrives, but our taxi driver from the previous night who had no recollection of ever meeting us before. The drive to the track was a strange one, for some reason the nut job that was transporting us was holding speed stick to the fan in the car. If it was actually speed stick it might have been bearable, but it smelt like bad toilet spray mixed with old lady perfume and I fought back the urge to stick my head out the window like a dog. Just as I thought I couldn't take it anymore, the driver pulled over on the highway, got out, changed his pair of shoes, then continued to drive while holding the vile smelling gel to the fan again. I was ecstatic to finally get out of the guys car and never ever get back into it, until he insisted on picking us up the next morning. We only agreed because we thought he would forget. Obviously he wasn't high enough for that yet.

We were delighted when we finally went to our seats, a grassy bank well over 600 meters long with views of well over half the race track. The top half of the area was covered so we could choose between sipping peach iced tea in the shade or basking with a beer in the sun.

Shortly after arriving the stadium erupted with the savage sound of internal combustion, we waited excitedly only to watch a pack of GP2 cars come flying round the track, the racing was exciting and the noise wonderful but it did make us wonder how much faster and louder the GP2 cars bigger angrier brothers would be. We didn't have to wait long to find out. After a really exciting GP2 race and a comparatively slow touring car race the F1 cars were unleashed for their final practice. Nothing quite prepares you for the noise of an F1 car and  for the first ten minutes we sat there stunned and just bathed in the savage beauty of the noise. In the same way that a cup of coffee has over a thousand different aromas there are many, many elements that make up the sound of an F1 car, they are as loud as an African storm and every bit as fierce, you can honestly shout directly into some ones ear and they will not be able to hear you, they are that loud. But there are other elements too, a raw animalistic note like the roar of a lion, a harmonious note like Pavarotti standing on a drawing pin and an annoying metallic sound like Bjork and an alley cat fighting to the death in a drain pipe. Add in a bit of angle grinder and a blue whale with deli belly and that's pretty much the recipe for the sound of an F1 car.

The air tingles as they fly past and the speed is incomprehensible, the whole experience was surreal and the hour drifted past in a wave of explosive sound and flashes of colour. It was only a few hours later during the qualifying that it actually began to sink in.  

Of course the highlight of the day was seeing Kate in her wonderful hat, which looked exactly like the roof of the grand stand at Sepang ( I am sure she planned that). She looked absolutely splendid and was easy to spot in a crowd, she looked as though she should be skipping instead of walking although with her track record she would probably twist an ankle, face plant into the mud and ruin her hat. As sweet as she looked her dark side came out later that evening when, after a long day, Kate severely reprimanded (Banele'd) the ticket lady at the train station and we bussed home again to ugly stanger. We got back to the hotel, for sale curtains and  Anne Hathaway's cottage and had an early night sleep.

We have heard from a few people that Malaysian cuisine is fantastic, and I would love to say that we agree with this statement but everything was going so smoothly that we didn't want to chance our good fortune with bad breyani. I am slightly ashamed to say that we stuck to eating the usual western junk, but it seemed a worthwhile sacrifice when you consider what the bathrooms are like in Asia. A common trend is to put the shower above the loo and the hand basin is always situated just short of a thigh length away from the toilet. Meaning you are ALWAYS squashed, and should you need to use the bathroom just after someone has showered it means your feet will be cleaned with the soapy water on the floor and a nice wet toilet seat will await you. Now, we have experienced Malaysian efficiency and this stems into the bathrooms as well. Quite surprisingly, they are smaller than the bathrooms found in VN. Perhaps they do everything at once, going to the loo, showering and washing your hands and washing their bath towels while sitting in one place may be a time saver but it's something foreigners never get used to. We just have a different idea as to what  bathroom should be like, I like to think it's more than a place to merely ablute, it is also a sacred chamber where you can admire your bag breaking 'pecs' in the mirror, pluck stray grey hairs from your side burns and sing like a Gregorian monk in the shower. Now I know why Duncan takes 4 times longer than me in the mornings.

An interesting side note and another reason why we didn't sample too much local cuisine.

 Apparently the only thing worse than a smoker is an ex-smoker, allegedly we swan around with a (smoke free) air of self righteousness, cast judgemental stares at those with lesser will power and basically act as though all smokers have leprosy, or so I've been told. Much to my delight cigarette packs in Malaysia have grotesque pictures on them, presumably in an attempt to dissuade potential smokers, and being slightly odd, these were a constant source of entertainment for me. After my 'pec' flexing incident I was forbidden to carry the bag and every time young Kate wanted a ciggy I had to rummage around in the rucksack to find them, of course when I did I would make a point of showing her the disgusting picture and explain that that's what's happening to her lungs every time she lit up. This would have been funnier if the pictures weren't so gag worthy. So bad were the images of blackened lips, oozing wounds and open throats that there must have been a mistake at the printers. Somewhere in Southeast Asia I picture a plantation worker feverishly paging through a reptile book after being bitten by a cobra and, ironically, is about to breathe a sigh of relief when he sees that the symptoms of a cobra bite are a wheezy laugh and yellow fingers, I am sure of it. Anyway we were sitting at the track, having breakfast- a nutritious chicken hot dog -when Kate took a bite from the processed Vienna and there wedged inside it was a hideous red blob of chicken something, possibly its lung, possibly that weird dangly red thing under its beak but definitely revolting (I ultimately had the last laugh as smoking is known to suppress your hunger so unlike Duncan, I was not torn for the rest of the day between my grumbling belly and the thought of another chicken Vienna). Somehow after that the cancerous smoker wounds just weren't that scary anymore and for the rest of the weekend I could not look at Schummi's shiny red crash helmet without mock charging.        

  

Sunday morning and the anticipation of the main event was almost too much to handle. We were quite surprised to walk outside and find the same taxi driver waiting for us, thankfully this time without weird smells. We got to the track pretty early, the crowds came in fairly quickly and the vibe on our hillstand was electric. We chilled out, watched GP2 races and the DTM series (all the cars I will own in the future)(Lamborghini's Ferrari's, Audi R8's, Corvettes, Lola's, TVR's, Lotus's we are going to have to read a lot more of the ground hornbills books to afford those)  and enjoyed watching people run about with their flags. While waiting for the race a 10 year old boy walked past with his hands in his backpack, looked around for security, whipped out Carlsberg beer and tried to sell it to us. He even started bargaining himself down when we declined. 2 minutes later I got up to take a picture of Duncan when a stereotypical looking Malaysian man sitting beside us leaned over and asked in Queens English if we would like him to take a picture of us. This is one of the reasons I enjoyed the country so much, it is as diverse as SA and similar in so many ways. True to South East Asian weather, the heat was almost intolerable the whole day until 5 minutes before the race when it started raining. At least the temperature cooled down. The race started and the noise of the cars was incredible, better than I had ever expected it to be. I tried to record this but nothing quite captures the noise of 22 2.8 litre V8 F1 cars revving at over 16000 rpm cruising around a fast corner. Duncan and I just sat and smiled. The rain got heavier and the race was red flagged. I started to get really anxious about the race not starting again but had faith that Malaysian rain was similar to that in VN where it rains so much in 40 minutes that it floods the streets, then disappears and blue skies present themselves. This can be quite awkward when you didn't know it had ever begun raining, and step outside thinking the Saigon river has burst its banks. Never the less, the race restarted and we sat watching for an hour and a half in complete contentment.   

The only blemish on the otherwise perfect weekend was an incompetent (drunk) taxi driver who got us lost going home and took us to three different hotels. Kate went Banele for the second time on the trip only this time with the ferocity of an F1 car and the guy left us sober, sorry and without charging us, and who said going Banele didn't work? A quick phone call from the wrong hotel and one sober taxi driver later and we were snuggling in bed chatting about the epic weekend we had just had.

We had an early start the next day and decided to get to the airport well before our flight, have a leisurely breakfast and explore the duty free shops. After all the lugubrious budgeting we actually had quite a bit of  money left over and instead of exchanging our Ringgit back to Dong I gave it to Kate for a bit of retail therapy. After weeks of thrifty living poor Kate went mad and scurried from shop to shop in search of something to buy, she ran into Harrods only to take a photo of a teddy bear, visited the body shop but left with only a lip balm, then duty free with nothing, then a clothes shop again with nothing, momentarily it appeared that Kate had forgotten how to spend, we even went to Starbucks to look at flasks and left without a latte. Naturally I was accused of conditioning her in a Pavlovian manner not to spend money until finally a chunky shiny bracelet caught the Magpie's eye and we were able to leave Malaysia with a nice souvenir.   

While the little girls hopes of seeing Michael Schumacher crash didn't come true, he did have an off. And while the boys dreams of seeing Michael Schumacher win a race wasn't fulfilled, he got to see his childhood champ qualify in 3rd and show some moments of sheer brilliance during the incident filled race, in a race after he had come out of retirement. And both got to see six world champions drive in a race that had both wet and dry conditions in a new country while sitting next to each other. Neither could have asked for a more perfect ending to a perfect weekend. In fact, the weekend was such a great success that after receiving our pay checks today we are off to the travel agent tomorrow to plan our next adventure.

Friday, 2 March 2012

Shooting wine, tea bags and going Banele - A look at customer service

 

Being a hotelier by profession (and at times by trade) I naturally consider myself to be somewhat of a customer service guru. For those of you thinking that guru is a tad presumptuous, Sasha Martinengo calls himself an F1 guru and his knowledge of F1 involves reading the official website three minutes before his show starts. Credentials established, I think it's only fitting that I give you a taste of what service is like in Vietnam. 

Firstly, service here is never in shades of grey, it is either excellent or terrible and very often it's both.

In order to understand the first example I must back track to an incident that happened in South Africa not long before we left. Ah South Africa, the official gold standard of shitty service. I went to the bank to exchange Rands to Euros before an overseas trip, my mission to leave the bank with enough Euros for my trip and also some pounds to spend during the stopover at Heathrow. Now, I have never worked in a bank but I would assume that a basic knowledge of arithmetic is a requirement if you wanted to be a teller. Which leads me to Banele. Ninety three painstaking minutes of watching this lady calculate, then consult her supervisor, then recalculate, then scratch her head, then stare at the computer, then re-calculate and I was at a point where I if I didn't see a stack of beautiful crisp Euros in the next three seconds I was going to perform Harakiri with a plastic bank pen. I asked her what the problem was, somehow managing to suppress the sudden development of Turrets Syndrome, to which she replied that there was a problem with my address, on the system it said that I live in Mt Edgecombe but on my form I had written that I live in Morningside.

"WHAT! Turn the screen around!" I barked at the imbecile.

She complied and there staring back at me was my address (in Morningside) next to it was another address (in Mt Edgecombe) in bold print above the Mt Edgecombe box was written: Stop order- rent- recipient details . There may have been three inches of glass between me and her, that's enough to stop a bullet, but it could not stop the mother of all death stares that I gave her, and the string of verbal abuse in which I informed her and everyone else in the bank that she couldn't add, couldn't read and then inquired as to how the hell she became a teller? Muffled agreement and applause from the bystanders aside it was not my finest hour, neither was informing her supervisor that "you should call it a bloody inconvenience charge not a service charge!" when miraculously she presented me with my Euros, a smile and a statement that I scrutinized a la Banele searching for a fault.

Anyway, the incident lives on in its infamy and even today when as a result of bad service, my eyes narrow, the sky darkens and my teeth clench, Kate knows I'm about to go Banele on someone.        

Going Banele is not only extremely satisfying but it also solves service-related problems incredibly quickly. Kate and I have been going to the gym daily for about two months now, the other day we went in the evening and the sweet lady who works behind the desk informed us in broken English that our cards did not permit us to come to gym after 13h00. Usually in these circumstances one would explain that, our initial contract during the first month was the morning only contract but we had upgraded to anytime gold membership this month etc etc. Not necessary. Just go Banele. We both glared at her and simply said no. Not a "would you like another muffin?" "Um, no" no, a long drawn out, you're a freaking idiot no. "Noooo!" A couple clicks of the mouse and she smiles, apologises and wishes us a great day. Classic example of kak service, if the problem was so easy to fix, was it a problem at all? The same gym, same time two days later and as we were leaving the manager stopped me and told me that they had over charged us, the evening of the "no" incident we had extended our contracts again and it appears that there is a discount for every month you stay with the gym. The manager insisted on giving us the correct money back, how honest and wonderful is that? Good thing it wasn't Banele though, or I would probably still be there now waiting for her to count the correct change. 

I don't know what it is about bad service that makes me so angry, I am like the incredible hulk when it comes to service. I'm sweet and kind until someone screws up and then I start to turn a shade of green, bare my teeth and can only roar monosyllables Like, HULK! SMASH! ARRG! Perhaps it's because I always gave 100% to my customers and expect the same, (ooh mental note for future job interviews).

 Another way of showing disapproval is the dramatic exit, also known as the well I have never exit or the Edgars exit. Similar instance to the bank but it involved waiting in a queue, in Edgars, with a couple hundred bucks worth of toiletries in my shopping basket. The line had not moved in 10 minutes because the six tellers were all crowded together laughing and playing on the one chaps phone. I left my basket in the line and stormed out of the shop, clouds of steam billowing from my ears. The manager chased after me and told me that he could help me at another counter to which I replied/yelled "forget it Buddy, your service is terrible and you have lost a customer!" The perfect tee shot, the hand brake turn and the Edgars exit- every man should experience them at least once in their lifetime. Of course I went to red square (which is owned by Edgars) and bought everything again, the experience somewhat marred by the fact that Kate told me I walk like a Jack Russell when I'm angry, to this day I am still extremely self conscious when performing the Edgars exit.

Which leads me on to restaurants, on numerous occasions we have walked into a restaurant or coffee shop, received a menu and then sat for ages whist no one served us. I am usually serene and calm in these situations and it is Kate who starts growling and glaring until eventually she slaps the menu on the table stands up proclaims that she has never been thus treated and storms out and I am left scurrying after her trying desperately not to look like a Jack Russell.

The opposite end of the spectrum is over-attentive waitresses that plague the city, you are seated, handed menus-for some reason or custom I don't understand always given one menu less than the number of people at the table, and then the waitress stands to attention and waits for you to order. Flustered and pressurised you inevitably order the first thing you see and then hand the menu to the next person who always orders something better and then you know you can't change your order because it will only confuse her an sit wallowing in order envy as she repeats it back to you. Like herpes she keeps coming back, to top up your water or smile and ask if everything is ok and never once does she leave you alone to complain about your impulsive order blunder, or to toss a piece of unidentifiable food to an alley cat.  

One particular night of over attentiveness happened recently when Kate and I went out for dinner and a bottle or two of wine. We went to an excellent Thai restaurant with great service and well trained staff. Our waitress promoted the specials, pulled out our chairs and even gave us two menus. She had obviously had comprehensive training bar one small oversight. No one had shown her how much wine to pour into a wine glass. Sounds petty but she literally poured 30 ml of wine into our glasses, not quite two sips but not quite a gulp. Naturally we were pressurised by her lingering presence and glugged it all in one go, she then attentively refilled our glasses, again with not quite two sips and stood by to watch us glug again, this process repeated several times until the conversation started to flow and the rate of drinking increased and our sweet little waitress was forced to ignore her other table purely to keep up with our pace of drinking. It was somewhere during the second bottle that we realised that we were officially doing shots of wine. Those under thirty or anyone who still factors in money for getting wasted into their monthly budget take note, wine shots get you trashed! Thank goodness for slow internet speed because we came home and nearly joined Greenpeace in a wine fuelled crusade to stop the worlds wrongdoings like rhino poaching, seal clubbing and the sharks playing rugby.  Sometime during the night I was bitten by a puff adder again and woke with a terrible headache.

Another fault with the service here is that they can't seem to time brining the food out correctly. On more than one occasion one of us has had their appetiser placed in front of them just as the others are popping an after dinner mint into their mouths. Etiquette and the whole "please start" "oh no I'll wait for your food to arrive" goes right out the window and people pinching chips from your plate, a crime usually punishable by death by steak knife, is forgiven with a knowing nod, my time may soon come and when it does I pray someone orders the nachos.

 I must add that the service in this country is generally excellent, friendliness trumps efficiency any day and the Vietnamese provide friendly service by the bucket load.

 

At this point you are probably thinking that we are both just awful customers with short tempers who seek fault in everything. Right you may be, but we are not entirely to blame, the simple fact is that we have both inherited tempers akin to Mt Vesuvius from our fathers and all service related eruptions can blamed entirely on hereditary. Tibetan monks spend lifetimes getting in touch with their inner peace and the greatest have been rumoured to perform feats of levitation. I have seen my own father levitate before me without the need of chakra's, chi and positive energy, the key to levitation is far simpler it involves an incompetent lorry driver reversing into a thousand bags of export quality sugar. Kate's dad has been known to enter a berserker like state and has cleared entire house parties armed only with a Gray Nichols hockey stick. Vodacom and MTN still give offerings to the gods to protect them from Shaun and Donald respectively.

So you see our outbursts are thus justified, however there have been a few instances where we have actually been bad patrons.

The first happened at the Hard Rock Cafe (which by the way has incredible service.) I was battling to decide what to eat, torn between a full rack of ribs or to have a small burger with a starter. Kate proposed that I order a half rack of ribs (aka ladies portion) and a starter, to which I replied that ordering a ladies portion was gay! Unbeknownst to me our waiter was in fact, gay, and heard the entire conversation. Personally I don't understand how my comment could be interpreted as offensive, all the gay people I know are in great shape, wear tight jeans and look like the sort of guys who count calories but for some reason Kate was ashamed of my 'hate speech' and laid on so much guilt that I felt compelled to switch from beer to Daquirie's in a vain attempt to show that I was not a actually a boisterous jock. Later fuelled by regret or possibly by rum soaked strawberries I ended up tipping the chap significantly more than accepted 15%. Needless to say he was gay in other sense of the word when I handed him back the bulging bill folder.

As mentioned earlier Kate and I have been hitting the gym hard lately and words like BMI, deltoids and squats, once alien to us, are now part of our everyday lingo. Earlier this week Kate had read an online article relating to effective ways to burn calories and had decided that it would be best if we tried eating dinner before going to gym, thus giving us sustainable energy or something, and not do the usual routine of -work up an appetite and then go for dinner afterwards. We ordered food, ate and then feeling full and sluggish decided it was time to head off to the gym. We psyched ourselves up and headed downstairs, I mentioned that I had eaten too much and Kate replied that she also felt like she was carrying a "food baby", "good thing we're going to the gym though" I asserted trying to keep the positive pre workout gusto going. "Yeah, I'm keen to hit it hard and abort this little bastard." Kate declared proudly, patting her full belly as she rounded the corner for the final flight of stairs. There at the bottom of the stairs, much to our horror was an entire table of Westerners eating dinner. The lady who owns our guesthouse has a family of friends from France staying with her, who were now all staring open mouthed at us. There is not much else you can say after you have announced your apparent intentions to kill a foetus, the cheerful "Bonsoir" I mispronounced with a sheepish grin was never going to ease the tension.

At the end of the month Kate and I are going to put  huge tick on our to-do list, we are flying over to Malaysia to  watch the Malaysian Grand Prix and are both really looking forward to it. Kate being the strange girl that she is has another very peculiar item on the list that she was able to tick off recently. Perhaps from watching too much Tom and Jerry as a child or perhaps from growing up with two older siblings, Kate for some reason has a strange desire to slap someone across the face with something cold and wet, similar to the way British nobles would challenge each other to a duel by removing their glove and thwacking someone on the cheek with it. She has actually devised a list of suitable items, the idea being not to inflict pain merely insult, thus ruling out a mackerel that, though scoring high on the insult scale, could result in dislodging a contact lens or at very least three good washes with head and shoulders to remove the scales from your hair. Wet celery is ruled out too, though health and safety approved, it lacks a certain x factor that would make it offensive enough. To my knowledge the only items to had made the short list were, a wet sock, cold cooked linguini and raw checkers boerewors. The incident in question happened about a month ago, we were in the Western friendly part of town and stopped at a coffee shop for an iced tea. It was a beautiful day and Don, Kate and I decided to drink our teas outside on the terrace (by beautiful day I mean the two smokers I travelled with needed their nicotine fix). Donovan who is at best quite opinionated was on a rant about women being less capable than men, Kate who would usually start quoting state law and not stop until she won the argument was strangely quiet. I suddenly realised that she was gazing into her iced green tea with a twisted smile on her face. It instantly dawned on me that she had found the perfect item of insult, a wet tea bag! Slowly she grasped the tag and gently pulled the sodden bag from the icy glass, never again would an opportunity this perfect arise again, with a sharp, deft flick of her wrist she back handed the tea bag at Don's face, time stood still, I watched the sunlight sparkle off the droplets, arcing is a misty rainbow towards her adversary as the soggy tea bag scythed through the air, the moment perfect except for the apparent alarming lack of impact. In place of the thud that should have been came a shrill yelp from a table across the terrace, I glanced from the bewildered man with a splat of Japanese cherry tea on the back of his neck, to the wet limp string in Kate's fingers, to Dons tea free face, back to the wide eyed man with a trembling cappuccino in his hand. How he forgave us I will never know, perhaps he saw the funny side, his mates certainly did, perhaps he was so close to going into cardiac arrest that he daren't move but I do  know this, he will definitely think twice before dining al fresco again.

Perhaps the greatest example of service failure is also a lesson of what goes around comes around and that tea bags hurled will somehow come back to bite you. The three of us went out for breakfast and all ordered steak, egg and chips served on a hot cast iron plate. Firstly they only brought one, we waited for ages for the other two to arrive, Don had a class to go to so we let him take the first plate, after complaining they brought the other two portions only somehow they had managed to undercook Kate's minute steak (which is quite impressive when its name tells you how long to cook it for), the waiter took her steak back made sure the cow had stopped breathing properly this time, put it back on the fire and then brought it back correctly cooked, obviously flustered by his numerous blunders or possibly uneasy from the Banele stares he was getting the nervous waiter then proceeded to drop the scorching hot cast iron plate on Kate's leg. I swear even eating the woman is a potential fire hazard.

Kate ended her last update by saying that all great stories start with the words "let's go for a drink" the terrifying thing is that these are a collection of stories that we actually remember and there are undoubtedly numerous other instances of bad patronage and bad service that are lost somewhere in the beer fuelled blur of evenings lost under the Saigon sky and who knows how many other people are in therapy haunted by nightmares of flying teabags and people going Banele.